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Frequently Asked Questions

Is Mi Casa licensed and insured?

Mi Casa Home Health Care is licensed by the New Mexico Department of Health's Division of Health Improvement. We are insured, licensed and bonded. Mi Casa assumes full liability for all care provided, and is insured in the event a caregiver is injured in your home.

How does Mi Casa handle expenses and billing?

Mi Casa accepts all major credit cards, VA Aid and Attendance Benefits, Mi Via Waiver, private pay, long term care insurance and COLTS-C Respite, Division of Federal Employees' Compensation (DFEC), Division of Energy Employees Occupational Illness Compensation (DEEOIC), Division of Coal Mine Workers' Compensation (DCMWC), Blue Cross Blue Shield, Presbyterian, and United Health Care. All billing and expenses are managed in house. Depending on the client's preferences, Mi Casa may invoice long term care insurance and waiver programs directly, invoice a third party, or bill the client directly.

How much do services cost?

The cost of services varies on client location, skill required and weekly hours of services. Mi Casa cost of services are based on a sliding scale. Please, contact us directly for a cost quote.

How are Mi Casa caregivers trained?

Mi Casa Home Health Care is commited to providing the highest quality care to citizens of New Mexico by implementing employee training programs developed by the Institute for Professional Care Education (IPCed). We use IPCed’s training programs to ensure that our employees have the skills they need to provide outstanding care. In addition to online training, caregivers also receive classroom training and education from Mi Casa's nurses, as well as peer-to-peer training.

What type of employee screening is done?

In addition to extensive reference checks, Mi Casa conducts criminal record background checks via fingerprinting on all applicants who receive offers of employment. Additional information is required for employment such as, driving record, employment history and eligibility, education, and professional references. Mi Casa will not employ individuals whose background checks indicate a conviction which disqualifies them from employment according to the Caregivers Criminal History Screening Act, or a prior employment history of abuse, neglect, misappropriation, or exploitation.

How closely does Mi Casa supervise and evaluate the quality of home care?

Mi Casa Home Health Care focuses on caregiver supervision, quality of care, and client feedback. Every client is regularly visited by a Mi Casa nurse in order to ascertain client satisfaction and assure quality of care. Mi Casa utilizes ClearCare software (click here to view demo), a platform that allows loved ones to view live feeds pertaining to scheduling, the Plan of Care, and caregiver comments.

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